Based on 49 customer reviews OTVIAP STORE is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2019. They sell OTVIAP, Moksha, Spptty, Ashata and TMISHION products in Home, Auto & Tires and Home Improvement categories.
OTVIAP STORE contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting OTVIAP STORE. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
THIS IS A SCAM COMPANY. WALMART LOOSES CUSTOMER CONFIDENCE EVERY MINUTE OTVIAP STAYS IN BUSINESS.
I ordered 2 different orders of masks. They went to different address as reported by others. I have other friends having the same problem. One person even had a woman call from another state looking for her package that was supposedly delivered to my friend, it was not. Then my friend had unauthorized charges on her credit card. I think what this company is doing is collecting your money, possibly your credit card info, then using your address as the next fake package delivery address.
I contacted the Walmart help email about a week ago, they never replied. I can imagine they are swamped with the way things are these days but it doesn't help when you have a big problem. Walmart online chat and phone rep were both over an hour wait. The contact seller button did not work, said try again later. I traced both my packages through the post office. They can not do much because they sent something to a real address. I contacted the fraud division of the USPS, 877-876-2455. They will give it top priority if it is "medical". I contacted Walmart from a web page where I found a chat portal for fraud or theft or something like that. My wait was only about 20 minutes. They immediately refunded my money (5 days to the account) and said they would submit my complaint to an investigative team to look at the vendor. I asked to hear back regarding the teams resolution because Walmart should do that to rebuild trust in the customer community. I don't know if they will but I think they owe compensation to everyone who has complained for allowing their money, information and maybe credit cards to be exposed!
Everyone should call/write Walmart and get a refund and shut this scammer/thief down. They should also file a complaint with the postal inspectors because this is mail fraud, a crime!
I ordered a stepper from this company and the same thing happened to me. It was shipped to an entirely different city. Walmart's customer service was great and gave me a full refund. I did mention that they should look into this company!
Dont not buy from this company. I ordered 2 boxes of face masks for 10.69 a box. They sold out quickly for that price. I did.not receive my masks but instead 2 pet doors . I dont know how you confuse the 2. I returned to Walmart and this company received their item but I havent received my refund . Again , do not buy from .
Same as everyone else sent to wrong address and no help
Same as everybody else they delivered my kn95 masks to some other address in a different state and worst is Walmart customers service is hard to get hold off almost impossible the whole experience is extremely frustrating.
I have same situation ordered face masks through walmart were suppose to be shipped on 30 March and suppose to be received by then Never got FED EX should also be held responsible for going along witis SCAM. I Am trying to get my m,oney back from WAL MART. My order was shipped and delivered to RICHMOND VA
I live in newport News, Va. and correct address given by me to Wal MART. They should check out these scammers. I am reporting to Attorney General for State of Va.
Same here . ordered N95 masks and was given a tracking number which is for a different customer and city. This is a scam company. Order #3542004893821
Walmart should stop these kind of scammers
Ordered 500 masks that were delivered to a completely different city and address. Walmart has been of no use in resolving this issue. We showed them explicit detailed outlining their error and they have refused to remedy the situation or refund our money. To make matters worse, we paid over $350 to expedite this shipment. Where is the accountability!?
Like many others I thought I had purchased KN95 Air Purifying Dust Pollution Vented Respirator Face Cover Mouth Masks. My credit card was charged and I received an email notification saying my order was delivered. It was not. My cameras showed no delivery. I feel I have been victimized. I see many negative reviews here so I obviously am not the only one.
Sent my order to wrong address. Impossible to contact them. Don’t buy from this seller.
Total scam!!! I’m on hold waiting to speak to someone from Walmart to get my money back !
Same as many, I ordered the KN95 masks and tracking reflected that my order had been delivered to someplace I have never heard of to their doorstep and didn't require signature. I tried to call the company and the line just played music and hung up. I called and reported it to Walmart and they said they would refund my money.
I placed an order on Walmart.com. I never received my order from this company OTVIAP . They supposedly shipped my order to Ft Lauderdale even though I live in Orlando. I will never order from this company again. I will however continue to order from Walmart .
This is the worse customer service ever I haven’t got my package when it said it was delivered last week and no one answers when I call
I ordered KN95 mask and my order was delivered to another address in another town. I was told that they would send a new order. I have to say I was suspicious, because of the crisis we’re in. Wondering how they can still have some left. I received everything else I ordered with no problem. Oh, I will be reporting this to the Better Business. After, reading the other reviews I am so disappointed that this company is still in business.
This is truly a scam company, hey you guys that got scam by them from using Walmart , Walmart has to reimburse you why they want get rid of them I dont know maybe someone in Walmart company is working with them and hope you want request your refund ..so please request your refund from Walmart.com even if it's $1.00
Same as all the reviews I read. My package was sent to another city. Was also emailed that my package had been delivered. WAS NOT.
I have the same issue as all the reviews I read. My package was sent to another city. I was emailed that my package had been delivered.Will never order from that company again. I am still waiting for an email from them.
do not buy from this seller he is a scammer shipped my order to an address 1000 miles away.
This liar repeats the same lie: take your money, provide a tracking number he got from somebody else, tell you the order is shipped to a wrong city. Why Walmart still has not shut down this scam?
Does Walmart even give a Sh*t? They are making money. They need to be exposed. FU to Walmart!!