Based on 94 customer reviews OTVIAP STORE is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2019. They sell Yosoo, OTVIAP, FAGINEY, EECOO and Estink products in Auto & Tires, Home and Home Improvement categories.
OTVIAP STORE contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting OTVIAP STORE. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Order took weeks to receive, tracking information irrelevant, arrived defective, refund took even longer and only happened after repeated inquiries and effort on my part.
Never! Never! Order from here!!! Waited 3 months and was delivered to the wrong address and then I still never got my merchandise. Do yourself a favor and shop elsewhere. 0 out of 5 actual rating.
It said it would be here 6/18 now it’s 19 - it will be rhe 20th. - that’s not acceptable.
This company is a SCAM! - Do NOT buy anything from this company. Would rate them a zero (0) if possible. Product received was incorrect, so tried multiple times via Walmart.com, emails to the company and multiple phone calls to the company. (Called 10 times - they only answered once. Most calls go directly to voicemail and it automatically hangs up on you after 2 minutes.) Told them I wanted a replacement, but after more than a month they just refunded and jacked up their price on the website. Found the same product on Amazon for half the price... Beware of these Chinese companies that look American - no quality and no customer service... Walmart needs to do a better job of sourcing products from reliable companies.
this is the single worst online purchasing experience of my life. They delivered my package to the wrong address not once but twice and when I finally got them to agree to my refund which never came it was for the wrong amount of an item I never purchased. DO NOT PURCHASE ANYTHING FROM THIS SELLER
Horrible company! I ordered something fir my grandson's birthday...they dropped it iff at someone elses house. Said it was delivered to my house. After they investigated..it WAS sent elsewhere. They said they would send another one..havent seen it uet..this is now 2 months in waiting..buyer beware..
I never got mask that ordered and after contacting them several times the kept saying oh we sent them but may we refund you. Well guess what no mask no refund can not believe Walmart lets companies like this one sell on them website. Kinda sad
I ordered a tent and tunnel system for my kids to play with outside from Walmart.com for $25. It was delivered to KANSAS CITY MO, 8 hours FROM WHERE I LIVE. I made sure my address was right and everything and called Walmart. Instead of tracking the package and sending it to the RIGHT address, they gave me a refund. Looking back on Walmart.com, the tent is NOW $45! WHAT?! OTVIAP is a SHIT company. They take your money, and send your package to the WRONG LOCATION. If I can give ZERO STARS I would, because that’s what you deserve. ALSO: if you have had trouble contacting them, they are opened MONDAY- FRIDAY 9AM-5PM AND THEIR PHONE NUMBER IS (833)777-8929 SO NOW YOU CAN CALL THEM.
An addendum to my previous review, The phone number 833-777-8929 has been disconnected and is no longer in service. Cancel any and all orders that you might have immediately.
Ordered from Walmart on 4/23/20 was supposedly shipped via USPS on 4/27/20 to be delivered on 05/06. Never recieved and tracking never showed it arrived at USPS. Contacted Walmart CS and they sent an email and I sent an email. NO response from seller. Will try to get a refund and will also contact BBB. Virus is no excuse for poor CS. It is what it is!
Poor delivery not here yet ordered 4;26;2020......to,arrive 5/7/2020..........poor poor. Not up to Walmart or my standards !
Recommend Walmart ditch this marketplace
Horrible!!!!! Buyer beware.....you never receive your items and it takes forever to get a refund.
Update to a previous post-this company worked with me to get my order to me. Granted it was 2 weeks late but arrived none the less. After the first time my order didn't arrive I was able to contact them by email and they were always prompt to respond. Today I received another email that the product would arrive in 2-3 days only to find it was already in my mailbox. Yes, they have a lot to work on but did work with me to get what was ordered to me. Given the crazy time we are in right now I will them the benefit of the doubt to a degree.
I bought an item through walmart and they delivered it to the wrong address too Tracking said delivered to Elmont.NY and I live in Amsterdam NY about 3 hours away .Hard to rate something I never got.
Ordered a pair of Barber clipper that was never delivered. I checked the tracking status after getting a confirmation of delivery. package was delivered in another city. This is definitely a SCAM seller. Don't know why Walmart have not removed this so call vendor. A TOTAL FRAUD. I would give them a "0" Rating if I could.
Item was shipped to the wrong city. OTVIAP never replied to my inquiries, Walmart was no help at all. Highly doubt that I will ever use any of their 3rd Part sellers ever again. The only option was to dispute the charge with my credit card company.
Stay away from OTVIAP!
Be very careful It is a SPAM.
Me decepciona que pedi el producto y lo enviaron a otra dirección, estaba muy feliz por el precio y lo rapido que lo habian enviado, pero al no recibir mi producto en la puerta de mi casa (donde ellos decian que lo habian dejado) note que aparecia un lugar de envio que no conozco. Llame a la agencia de despachos y me dicen que lo entregaron a otro lugar porque era la dirección que habian puesto de envio y que ni siquiera estaba a mi nombre, que debia llamar a Walmart, efectivamente llamé y me dijeron que se pondrian en contacto con distribuidor del producto para que ellos me contactaran, lo cual no hicieron y me toco llamar de nuevo, esta vez para decirme que alguien se pondria en contacto conmigo para hacerme el reenvolso del dinero. Yo no queria un reenvolso, queria mi producto, ahora ingreso (pensando pedirlo nuevamente y que llegue a mi casa) y esta al doble del precio al que lo pedi inicialmente. Parece una broma de mal gusto.
Same as everyone else, my package was delivered to wrong person in different city. When trying to figure out what’s going on I’m getting passed around and waiting on calls. Waiting to see about refund through Walmart, can’t get ahold of this company at all red ex was no help either
I ordered from this company on 4/9/2020 they said my purchase would be here by the 16th they gave me the wrong tracking number also the tracking number I did get was for a totally different person different package didn't even come to my address ,will not give me a refund said they sent out a replacement order still have not received it I have contacted walmart.com as well and I'm getting the runaround from them as well walmart.com said they would refund my money on 4/18 and it would take three to five business days to hit my account it is now 4/24 money still has not hit my account call walmart.com again said they did not refund my money because the seller emailed me saying he was going to send replacement now they said I have to wait until that package gets to wherever its destination is going and if it doesn't reach anywhere I have to wait at least seven days to make sure there's no activity on the tracking so they can consider it a lost package never again will I order from this company and I'm really considering not ordering from walmart.com ever again either