Based on 6 customer reviews NPK International Inc is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell NPK Collection, Princess Sue, TyleDoll, NPK Doll and JOVIVI products in Toys, Personal Care and Beauty categories.
NPK International Inc contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting NPK International Inc. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Frighteningly hideous doll!! Horrible hair, disproportionate body, unevenly stuffed..........i could go on an on. Purchased for a two year old and cost almost $80, a complete waste. Even worse than the so called doll is the customer service. We were told we had to pay for the return, ok fine. Seller would not confirm the return address, so I decided to return it to the address shown on their shipping label. Seller would not confirm package was received as I had sent multiple emails. So after a couple of calls to Walmart they agreed to give us a refund, this after they also tried to contact them by phone without any luck. This seller should be investigated and BANNED!!
I want to return the doll I ordered for a full refund. The doll was suppose to look and feel soft like a newborn baby. It is hard and stiff . Very disappointed in the doll. Tyler Mink International does not answer the phone number displayed on their web site. They have a box to click to send an emails but you cannot send an email to them. The web site also says if the seller does respond to contact Walmart.com. I tried this and they send you back to the same website that has the phone number they don't answer and the email box that you cannot email them. I received the doll with no receipt on the box and no information on how to contact them. Even the return address on the outside of the box can not be read. This review is for a 0 rating. I've tried returning the doll to a Walmart store three times and they keep sending me back to this website. I do not plan to order online ever again. I have been burned for the last time by online purchases. I always ordered from a local retailer and Walmart fit the local retail category, but they refuse to help with this purchase. because they say it is a marketplace purchase. Walmart needs to get out of the Market Place.
Very disappointed, the doll was not as it looked on line , it didn’t look like it would do anything the advertisement said, wrong color also, the computer jumps every time you try to contact the return went to Walmart in Denton Texas and asked for help to return, the manager gave me a receipt from on line saying it’s a third party return
Absolutely awful doll and even worse customer service. The dolls hair/wig was put on so horribly that it has bubbles where the wig wasn’t attached to the head. In several spots the wig base was coming up through the hair. I contacted them and they responded by saying that’s normal because the dolls head is smaller than the wig and they refused to pay the return shipping. I contacted Walmart and they sent an expedited email to the seller and here it is 5 days later with no response. I contacted Walmart again today and thank goodness, they are refunding my money and starting an investigation against this seller. Buyer beware. They don’t even deserve any stars.
Very very disappointed!!! It didn't arrive one time and the doll looked like a $10 doll!!!! NOT$100!! This was supposed to be a Christmas present for my daughter!! No way will I give her this ugly doll!!!!
Very disappointed with customer service 2 days of leaving messages with no return call or email. Item ordered was not as depicted on site