Based on 13 customer reviews Mysterious Sun Inc is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2017.
Mysterious Sun Inc contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Mysterious Sun Inc. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered something from this vendor on the Walmart site and shortly after my Walmart account info had added someone else's address to ship all future items to. The email for this vendor was not a working email. This vendor is a scam.
Mysterious Sun is also using the name of vendor - Hai Jing Yuan Technology (Hong Kong) Co.,Limited. Beware - look at his return policy as you'll get junk and runaround nonsense with little if any money back.
Order ultraviolet flashlight. Bad quality product as it seems to have a mind of its own as when it will actually work. . I contacted seller who informed me that there is only a 30 day warranty. I received it in January 2018 but did not use it until April. Hope Wal-Mart discontinues this supplier.
I ordered a computer desk From Mysterious Sun Inc via the Walmart.com website. I not very happy right now. I am missing several parts and all of the screws to put desk together. I contacted them thru email and got nothing but a run around. They are telling me that the missing parts are sold separately. How are they going to sell half a desk and charge you more money for missing pieces I will never buy from this company ever again. I agree with one of the other reviews about highly doubting on getting my money back
The takeaway from the following scenario is DO NOT DO BUSINESS WITH THIS COMPANY. I ordered an Xbox controller from this company and when it arrived in the mail it did not work. The product was not damaged in any way but when I placed batteries into it, nothing happened. The controller was cheap compared to other prices so I was not really surprised. This is when my problems started. First, I tried to find the company's return policy and came up empty. Nothing on Walmart.com or following a Google search. I then contacted the company via phone and email to figure out the return policy (Walmart said I would have to go through the seller and that there was nothing they could do). After a few days, I got an email response which said NOTHING about their return policy but rather asked me what was wrong with the product. They had me provide proof of the problem with both photos and a video via email. They then suggested that I send the product back to them so they could investigate the problem and send me a refund if necessary. Already frustrated with the process, I just requested a full refund for the product because it was DEFECTIVE. Their first suggestion was that I take $2 and just keep the product. Obviously, this made me very angry and I rejected the offer. After SEVERAL emails, I finally gave in and took a $16 refund and kept the defective product (they would have made ME pay for return shipping so I thought this was the best I could do). I have a chain of 25 emails with this company, which is absurd considering I wanted a refund because the product they provided me was defective. It is clear that this company has no regard for customer service or ethical business practices. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. I am also very disappointed that Walmart endorses this seller and that they could do nothing for me in this return process. zero stars.
I had a unfortunate experience with this company mysterious Sun. I ordered two draft door Buster's Before Christmas they told me I would have it December 26th well here it is almost the end of February and I don't have it and we have passed e-mails back and forth they have given me all kinds of tracking numbers and none of them work for my merchandise. I received an email the other day and said they would refund my money so let's see how that goes very unsatisfied customer
Broken product sent, would not replace or refund, offered me five dollars and told me to keep or sell it, beware!!!
***Avoid Mysterious Sun at all costs!!!*** I purchased what I thought was an authentic product, what I got was aftermarket garbage. Dealing with this company from the very beginning was a complete nightmare. After repeated email messages to them starting from the day the item was delivered to me, it took them well over a week to finally give me their return address. The item has been back in their hands now for 9 days and no word at all about a return check. Completely shady unprofessional individuals. Hopefully Walmart.com will send me a check because these guys haven't reimbursed me yet.
Item arrived broke and seller will not send a new one or fully reimbirse! They offer 1/4 of the value!
I purchased a telescopic back scratcher. I broke within a week. I'm trying to return it to Mysterious Sun, LLC. I clicked on their links on the Walmart site, since Mysterious Sun, LLC is a second party seller via Walmart. The links do not work. When I found the company via Google, I called the 1-877 telephone number provided. I received a message that they are not taking calls and it is 12:44 MST so it would seem my call was within business hours throughout the US.
Next I clicked on the Mysterious Sun, LLC Customer Service Policy. It states, "We will provide the best service for you." That's wonderful if there is any method of contacting Mysterious Sun. Not only does no one answer the customer service phone, their email link doesn't work. Their return policy states, "within 30 days Return Policy." Who put this together? A five year old? First, complete sentences, punction and contact information that works will be much appreciated under Customer Service AND Return Policy.
This is business at it's worst. Not only was the price of this blasted thing over-priced, it is a terrible product (I bought the same item in China Town, SF, CA for $1.99 five years ago and it has not broken. I wanted to get my husband one of his own; however, since I live in Phoenix, AZ, I decided to buy it online through Walmart. Big mistake and very frustrating. In my opinion, this company is not recommended.
Do not buy anything from this seller, I ordered a stationary bike and I received with missing parts, I contacted them and they refuse to accept a return, they offer me a refund of $5.00 and ask me to buy the missing parts,
Mysterious Sun Inc is horrible on missing parts or complete orders. I order a tool and I've sent them images of the package that arrived and there was nothing in it when I receive it and they keep sending me a computer generated email say they need more pictures . I can't get through to them to even just get my refund
I received a product, it was the wrong color. I ordered black, they sent white and it was rusty. The rust coming through the paint on multiple parts of the hall tree. I contacted them and sent pictures. They originally offered a bit of money, $10, to just keep it but I don't want it. After multiple emails, all they have agreed to do so far is refund me $16 of the $45.49 cost or I have to pay to ship it back. They said I could give it as a gift or sell it. No one would want this rusty thing. It would have to be completely sanded and repainted to be usable. Not worth. I don't believe I would get my refund even if I did ship it back. Don't buy from this company.