Based on 89 customer reviews luxury choice is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2021.
luxury choice cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting luxury choice . Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Walmart.com had a new 2021 Coleman Powersports 100cc Gas Powered Ride-On Mini Bike - Red Decals offered on their site from Luxury Choice. Received a confirmation with a fake Fed Ex number, next day- Fed Ex was delayed due to COVID. Reached out to the company, no response. Finally contacted Walmart 14 days after the second date the gift was promised had passed by. Still no mini bike for my grandson. WalMart customer service rep, Esteban, was apologetic, sending me a discount code for my next purchase with a promise of a refund on the credit card I used. I was more than patient, contacted Walmart again and again their rep Daniel who was apologetic and promised that I would receive it within 5 business days. - Still nothing. I had to dispute the charge with my credit card company.
On the bright side, I believed the first walmart.com customer service rep and ordered a Realtree minibike (it's a Coleman) through walmart.com from Walmart. Fed Ex was awesome when they delivered. ** My grandson loves it! **
same crap ordered 2 megamoto pros had track #s did not receive . money refunded . order 2 realtree rt200s tracked calf to jersey was told on phone they would ship to bangor did not happen . they wallmart said canx . still waiting for call from supervisor
I ordered a apollo 125cc dirtbike for $870.91 and it says it was delayed and they already took my money it been over a month I need my money back now that’s a lot of money I paid and haven’t gotten the bike or money and no body has contacted me back I requested a refund several times
I literally bought a 400$ drift trike and I haven’t gotten in the mail i ordered it in July it’s September this is bullshit I want my money back!
I have the same story. I am upset about the money, but even more so that my five year old grandson didn't get his birthday present that he had been waiting for. Done with Walmart. Now I need to get my money back. Needs zero rating.
Same deal ! Says order shipped and haven’t received anything in the mail and it’s almost a month past the delivery date
Complete scam. Same product ordered as user JMcD (review 8/20/2021). Currently disputing it with my CC company. Shitty part is now the item is "on back order".....I doubt it. The original posting didn't clearly state it was being shipped through a 3rd party. We need to be able to give zero star reviews.
(scam scam scam) Ordered item on Aug. 6th, got a email saying it was shipped on the 9th, and would be delivered on Aug. 17th. Along with email was a FedEx shipping number, which does not exist. The money was taken from my account for the item, and I still have not received the item. Walmart sent me an email saying they contacted luxury choice, and I should here from them within 48hrs. I have not heard anything from luxury choice or Walmart. it appears I am not the only one with this issue!
Too bad you can’t leave zero stars. This company is bullshit scam. Same story as above. Meanwhile Walmart gets to act like they are innocent.
The same thing happened to me. The mini bike said delayed and Luxury Choice provided a fake tracking number. Needless to say, I'm never getting that bike. I don't understand why Walmart is allowing this seller to do business with them. I am currently fighting with Walmart to send me a different bike at the price I paid because the only other one costs $180 more. They keep offering me a refund but I need the bike. Its a birthday present for my son that he is patiently waiting for. Walmart's customer service is terrible.
Made an online Walmart order 3 times for the same Coleman KT196 go kart and still have not received even one of them! As many have mentioned I too received a fake tracking number and even after actually speaking with this “Luxury Choice” company they kept telling me shipping was delayed but never provided an actual tracking number…completely in-professional and Walmart should be ashamed to be working with such a company. At least Walmart did provide a full refund, but this is unacceptable!
Exactly the same thing no item fake tracking number Walmart needs to stop this crap it’s a scam.
On the delivery day, the item ordered did not show up. The next day it showed a delayed status. As the next 2 weeks moved forward, I sent this company 3 emails letting them know the situation and that I needed to hear from them. Not 1 reply came. The tracking number provided for this order was a fake number as no shipping provider had this tracking number in their system. Thankfully Walmart handled the problem & refunded my money. If give a negative 5 if I could .. buyer beware.
Same story here. No product… I was dipped ordered July 16.
Ordered item on Aug. 6th, got a email saying it was shipped, and would be delivered on Aug. 17th. Along with email was a FedEx shipping number, which does not exist (as a matter of fact the tracking number shows that it was delivered in May 22!...I guess the Luxury Choice can travel in time). The money was taken from my account for the item, and I still have not received the item. Walmart sent me an email saying they contacted luxury choice, and I should here from them within 48hrs. I have not heard anything from luxury choice or Walmart. I believe this case is qualified for the legal conduction taking into consideration the number of same frauds.
Same story different day. Bad Fedex number. No product. No response to complaints. Walmart exposed us to lowlife thieves.
Ordered item on Aug. 6th, got a email saying it was shipped, and would be delivered on Aug. 18th. Along with email was a FedEx shipping number, which does not exist. The money was taken from my account for the item, and I still have not received the item. Walmart sent me an email saying they contacted luxury choice, and I should here from them within 48hrs. I have not heard anything from luxury choice or Walmart. it appears I am not the only one with this issue!
Item showed it was shipped and should have received it by the 13of august but still no package and fedex tracking number was bogus
Walmart needs to remove this coming they are horrible. Wish is could rate them as 0
same crap... been weeks....no item has come , fake number, why the HELL would Walmart put up with a scammer company.???? Makes no sense...I would Launch them after a few bad reviews..not hundreds..!!!! I didnt want my money back..I wanted the Mini Bike,..!!!! Walmart YOU SUCK for allowing this...!!!!!
Ordered grave digger 24 volt. And never received bogus tracking #. Walmart did refund my money but son is still waiting for it to come and can't find it anywhere for decent price smh. SCAM SCAM SCAM SCAM SCAM !