Based on 41 customer reviews Loyallux is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2017.

Loyallux cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Loyallux. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com

Recent reviews

Just like all the other reviews, I ordered December 14 of 2021 and was given a delivery date of Jan 12. The shipping label was created within a week and then no new tracking information. I tried calling their “number” to see what was the delay and it’s a google number which never gets answered. I contacted Walmart who was helpful in contacting them but the seller replied with generic emails pretty much tell me to wait 5-10 days while the “investigate”. When the delivery date came and went I reached out again and got the same results. I emailed them a nasty email stating I want to cancel my order and a refund of my money because it’s ridiculous that I have to wait so long for a delivery and was told it would be processed. A week later I contacted Walmart and they didn’t have it in their record that I asked for a cancel and refund. Luckily I paid thru affirm on a payment plan and I stopped payment but I need this cleared up before it affects my credit. I wish I would’ve found these reviews before I purchased the watch

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I would give 0 stars if possible. LOYALLUX printed a packing label, then pretended that the courier lost it - they never even delivered it to USPS. After a month of waiting, I noticed their "business" is a random location in Brooklyn (I live in BK btw) and the contact is a Google #. Reviews outside of the Walmart website show that LOYALLUX either never delivers or sends fake merchandise.

Save your time and energy. Walmart, Amazon is on your neck.

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Ordered a Gucci watch thru Walmart on 12/13 and Loyallux was the 3rd party distributor, watch was to arrive by 12/17 still shows delayed as of 1/5/2021

spoke with walmart about refund and they gave Loyalux 24-48 hrs to contact me or they would give me a refund. not a trusted company. SCAM

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TOTAL SCAM!

I have reported this company.

Was promised my watch was on the way. Then told it was fed ex that was delayed. Fed ex never received a package because there wasn't a package! I never received my watch and contacted walmart for a refund. Total waste of time.

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I ordered a watch it was suppose to be delivered December 23rd before Christmas then they said it’s delayed and I’ll get the item December 27th well it never showed and I paid 1300 I trusted Walmart but this company is a straight fraud!

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Scammers. Wish I would of done my research before buying from this third party seller. They jerked me around for over a month over a 900$ Longines watch. Would giv

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Ordered a Tag watch from this retailer 12/6, promised delivery of 12/8. A shipping label was generated right away, but the item never was sent to FedEx. I contacted Walmart on 12/10 assuming it was a general delay. They showed no information and only emailed the seller to contact me. I received a response from the Seller within the promised response window but it was a generic standardized response indicating the delay was due to FedEx delays and to wait a WEEK. I responded that I needed tracking info that actually showed FedEx had the item. I received another almost identical response saying it is a FedEx delay and to "be more patient". It is now 12/18, no new tracking info, the package is not moving, and I contacted walmart to cancel my order. They said I have to wait for the seller to give me a respnse. This is a $3000 purchase that walmart cannot account for and is not willing to help me. I found this site which shows completely different reviews for this seller than what is shown on the marketplace. Scam, fraud, will never buy a big ticket item from Walmart ever again.

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Same thing, a shipping label is created, it doesn't ship and they get to use your money for months until you get refunded by Walmart

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My packing slip said [email protected] and when I tried contacting them my response was no such company. Did anyone else have this experience?And when I reached out to Walmart, they contacted Loyallux by email for me and said give them 48 hours to respond. I would appreciate any feedback given to me about said service practices, I was simply following up on my warranty?

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I will never shop at walmart.com again.they allow loyallux to sell on the website.they are a fraud and never shipped my item.I got a refund from walmart but they should not allow them to fool people.You wait and wait and the item never shows up.Walmart told me they are in Brooklyn, which is about 30 miles from my house. I should have researched them before I purchased but I trusted walmart.I see now all the complaints and I complained to customer service but did no good.I still see the items on Walmart site.Wake up Walmart,you are losing customers,dont you care?

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The order never showed up. Why does Walmart continue to use them???

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Somebody should contact local news channel to do a story on this fraud website. Never buy anything from Walmart again for doing businesses with peoples like this

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BUYER BEWARE!!

I ordered a watch through the Walmart Marketplace. After the 5 days it never showed up and there was no change in the tracking. I contacted them and they said they would look into it. Another week goes by and I reach out again. They say it was given to FedEx on May 28th (the arrival date) and it's in transit. I call FedEx, give them the tracking number and they say that the label was created, but the package was never given to them. I reach out to LoyalLux again and tell them what FedEx said. They said they will look into it. After another week goes by, I reach out again and they say it was lost in transit and a refund will be issued in 2-3 weeks. If I have questions about that length of time I should call Walmart. So, after 3 weeks, nothing. I reach out one last time and they say "Please be advised that a Walmart refund would take 2-3 weeks to appear in your bank. You can contact Walmart and ask them why it takes that long. "

I call Walmart and they issued a refund that I would receive in 5 business days.

All and all, I ordered the watch on May 17th and I received my refund for something that was never even shipped on July 6th.

They tied up my money for 7 weeks in hopes that I would forget, lose track of it, or not follow up.

Total scammers

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Loyallux is a FRAUD and should be investigated. Shame on Doug McMillon the CEO of Walmart for doing business with this company. DO NOT BUY ANYTHING EVER FROM WALMART. Buy directly from the company that sells the product or buy from Amazon.

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I would give half a star if I could. I bought a Seiko watch for my wife. It did not work well from the beginning. After a couple of weeks it was off by several hours in one day. We took it to the local Walmart who had the jeweler look at it, but to no avail. They would not accept the return since it was through their marketplace so we had to ship it back to Loyallux. After three weeks, there was no response and no refund. I contacted Loyallux directly and they said they would check into it and let me know. A week later, still no response. I contacted them again and they said they had issued the refund and to contact Walmart as the refund then goes through them. So I did. They said that Loyallux had recently issued the credit and it usually takes about two weeks to get it. I asked when the credit was issued and they said 5 days ago . After saying it has been a month since the return, they said they would try to expedite it.

Bottom line. I've had many Seiko watches and they have all performed well. This one was either a clunker or not an original Seiko product. The hoops to go through to return an item through Marketplace are ridiculous. You pay Walmart for the product, but have to rely on their vendor for performance. Buying from Walmart Marketplace is risky at best and I advise against it. I will never buy through them or directly from Loyallux again.

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If I could give them no stars I would. I bought a new watch. I received a used watch which they tried to pass off as new. NEVER AGAIN! I bought it through WalMart. Buyer beware and stay away.

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THIS COMPANY IS 100000% COMPLETE B.S. AND ALL OF THE WATCHES THEY SELL ARE FAKE. ALL OF THE TAG WATCHES ARE FAKE(I know from experience) and just about everything else is fake. They steal thousands from consumers every single day. It will keep going on until we stand up and make it stop. WALMART WILL NOT HELP and continue to profit from these POS sneaky shady f*cks. IM GOING TO FIND THE ADDRESS FOR THE COMPANY, THE OWNERS, THE EMPLOYEES, their home and cell phone numbers, their warehouse, etc..... AND IM GOING TO MAKE SURE THEY ALL UNDERSTAND WHAT THE WORD CONSEQUENCE MEANS. I WILL THEN POST IT ALL UP PUBLICLY AND I HOPE THAT OTHERS WILL HELP MAKE THEIR LIVES MISERABLE AND PLAY SOME ROLE, little or big.....until we get back whats been stolen from us. REAL LAW AND POLICY ARE NOT OUT TO HELP US OR LOOK OUT FOR US, it’s up to us as the consumer to fight back on our own. Good luck to this company, it will need it...

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Fraudsters and sell fake watches, be aware and don’t purchase from them , I got one tag Heuer formula worth of 1000 usd and it ended up for me to figure out that it’s fake one

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Glad i read these reviews before I ordered.

I cant believe walmart lets such blatant robbers on their sellers site.

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They sent my watch to a completely different state. When trying to get a refund Walmart gave me a hard time and wanted me to send them the watch! I was like how it didn’t even get sent to my shipping address! I’m beyond annoyed and it sounds like Walmart has a huge issue with this seller they should fix. I am telling everyone I know not to shop at Walmart anymore because of the awful experience I had.

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