Based on 15 customer reviews H.A.I is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Hoverheart, HOVERHEART, LBW, Otto and HOVERSTAR products in Toys and Home categories.
This Company sent November 25 2018 saying my package has been sent and will arrive on December 3 2018. On November 27 2018, they sent me another email saying my package has been delayed . Do anyone see the problem here??? Then they have the right to blame it on UPS. I'm not buying this excuse. Please, if you want your package to be delivered in a timely manner, don't use this company if you want a hover board.
Purchased a self- balancing Hover board and not only did we get a balance board that is NOT self-balancing, we received the WRONG color and no way to get in touch with H.A.I to correct their errors.
My son got a hoover board for Christmas...I purchased a pink and a gold one well they sent 2 pink ones he was highly upset and I tried reaching out to the company numerous times no response so we just kept it and now guess what after a few ride it wont charge a waste of money hard to get in contact with someone and bow I have to purchase a new one
My daughter bought this hoverboard with her own birthday money after a lot of searching online (she even read reviews, though as I researched more later, maybe not enough reviews...I found many negative ones after we got it). Out of the box, things worked great, all seemed well. But it's only been ONE WEEK and she can no longer turn it on. It instantly didn't seem to hold a charge very long, and now it's not usable at all. There was no invoice in the box, and I'm so far unable to get return info from Walmart.com or anywhere else online, so I'm very concerned she's out her money AND her hoverboard...a sad lesson for both of us. If I could give this negative stars, I would. #crushed
I bought 2 Hoover from Walmart online . Not knowing it’s wasn’t Walmart that was selling it. It’s was Christmas time when I purchased it.One stop charging. I called the company she said that she can only exchange . She said that she will send me a email me with the instructions. I told her I need a postage label for ups so I can return it. She said sure no problem. When I got her email it’s states I have to pay the shipping. Customer service for this company is bad! Don’t buy from this company!
My mom bought her a hoverboard for Christmas. It worked fine for 3 months and then it stopped working and won't even turn on. It will not charge at all. I have contacted H.A.I and Wal-Mart with no luck. This is unbelievable. I feel taken advantage of.
will never buy from them again , will not charge can not get anyone to respond to emails or answer the phone it is bull crap and my little brother is very disappointed that he cannot even ride his hoover board !!!!!!!
I am too going through this very thing. Although - his hover board worked fine up until this last weekend where now it won't stop making a long annoying loud beep with the LED lights flashing. I bought this through Walmart.com not knowing it was a 3rd party vendor. I tried emailing the website on the return page and it didn't go through - an invalid email address. I also tried calling and it's greeting doesn't allow messages as well as it states due to holiday season, they are unable to answer the phone. I hardly ever buy anything online anyway, especially anything over $100. I feel scammed and cannot afford to be so. I wish I saw these reviews before purchasing this. When the hover board starting acting up - my son was devastated. I need this fixed and fixed fast!
I hope what I’m seeing on this website about these hooverboards, aren’t true.. cause I just brought some for my kids.. I’m getting a FULL refund
Buyer beware! Ordered Hoverheart hoverboard off Walmart site for Christmas gift. Stopped charging within a few weeks. Sent back to exchange. Hoverboard received in exchange is completely different and not even the same brand.
I bought the hoverheart. My granddaughter rode it twice and now it will not charge. This some bullshit..
I bought a blue Bluetooth hoverboard for my son. It came damaged so it will not charge or work at all. I have repeatedly contacted Walmart and HAI to get it fixed with no responses from either!!!
Ordered a hover heart hoverboard from the Walmart website and the hoverboard will not charge. Just got it yesterday in the mail, and it doesn't stay charged or it won't charge completely up. I took it to Walmart to return it and they told me that I couldn't return it at the store because it came from one of their third party sellers like Amazon. Amazon will credit or refund money if the issue is not resolved n twenty four hours. Unlike Walmart well this is going to cut back buying stuff off line at least you can talk to a live person at Amazon, and you don't have to send emails. Very disappointed my son waited a week to get this, and now he has it, and can't enjoy it. Had I knew it wasn't from Walmart where I can return it if something was wrong I never would have got it
Company shipped the wrong coloR. should be green and got PINK. On Wal-Mart refund the email they have came back saying it wasn't valid. I called and had hard time getting anyone to talk to.
Finally got some to do an exchange and was promised expedited shipping bc of their mistake, received tracking confirmation for expedited. Then it didn't arrive at the schedule time. They had gone back and changed it to ground shipping. Which wouldn't have been a big deal if they had told me in the first place. Instead I gave an excited birthday boy a card with a promise of the arrival of Monday. To bring him to tears today!
My son gave up a big birthday party so he could get this present.
I pray to God when and if we get it that it works! And is any color but pink! Although I ordered an paid for green!!!
This hoverboard is junk , got it in the mail for grandson birthday and he never got to ride it . It won't charge it won't do nothing , charger is junk . And I contact the Walmart.com and they won't take it back says it is non refundable .