Based on 7 customer reviews GTG Commerce is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2021.
GTG Commerce cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting GTG Commerce. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
First of all, let me start by saying that if Walmart's website had made it more obvious that the item I was purchasing was being fulfilled by an outside company, I would have thought twice before completing the order. I fault Walmart for that. On Nov 29 I ordered a Ninja blender that turned out to be from GTG and a wafflemaker that actually came from Walmart. When the Ninja item arrived on Dec 3, it was immediately obvious from the bare-naked box that it was the wrong thing. The item was made by Ninja, but that's where any similarity ended. I took the item and drove to Walmart where I found out that I had actually purchased the item from GTG and I would have to call Walmart Customer Service, which I did on the way home, and they initiated a refund request for me. On Dec 6 I received an email from GTG asking for pictures, which I sent. On Dec 7 they responded with a return label. I took the item to Fed Ex on Dec 8. On Dec 20 I sent them another email saying that I was pretty sure they should have received the return by then. They never responded, but I received notice from Walmart on Dec 23 that I would be receiving a refund to my credit card. I did receive that refund, minus the taxes I paid on the item. So, all told I got to pay $7.15 to learn never to buy anything from GTG Commerce. If it were possible to give a zero-star rating, I would.
I ordered a NInja Ice-cream machine...advertised and promised to be delivered by 12/20. It is 12/22/21 and has not arrived. I've contacted Walmart and they say there's noting they can do. I tried contacting these people and there's no response; simply a robo voicemail saying leave a message. No call backs, no emails from them like Walmart promised.... these people are misleading and and clearly from all these reviews are a fraud.
Ordered a toaster oven on Walmart.com
Didn’t get it on delivery day. Contacted Walmart they tried emailing and calling GTG no answer for them. I will be asking for a refund and ordering it from Amazon. Will cost a little more but will be here in 2-3 days. Gives Walmart.com a bad rap.
Placed order on Walmart.com. GTG took money, printed shipping label, never shipped item. Tracking # from USPS said item in transit. GTG said it's on the way. It never shipped. Walmart refunded my money. DON'T use GTG Commerce. FRAUDULENT SELLER!
Ordered a shark lift away, off of Walmart.com
Everything was fine, then ship date was delayed.
When it didn't arrive I was told, they were out of stock. Will see how getting a refund goes.
Seller received the funds (charged credit card) but never shipped the item. Reached out for a response and got nothing in return. Still haven't got a refund yet either
FRAUDULENT SELLER DO NOT PURCHASE
THEY AUTHORIZED A SALE WITH MY CREDIT CARD NUMBER WHICH WAS STOLEN
DO NOT PURCHASE FROM THIS SELLER