Based on 75 customer reviews FENN KEN INC is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2020. They sell Hirigin, Unbrand, Ma&Baby, Sunisery and Honor products in Clothing, Shoes & Accessories, Baby and Services categories.
FENN KEN INC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting FENN KEN INC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
You shouldn't even have a business
Liars liars WALMART SHOULD DUMP THEM AS 3RD PARTY
Below 1 star
Ordered some Fidgets for my daughter. Next day says shipped 3rd party USPS awaiting package. 2 weeks no movement from Illinois to Nebraska. No response back from the company. We need to report these frauds to the proper agencies not just Walmart.
I just received this item and there is mold/mildew all over the M and the A. It's horrific that you would send this out like this. Looks like water damage or the suit got wet then stored. in the bag without drying. Walmart tried to reach you without luck, they have asked me to return this item to them for my money back. Go to their website https://www.wmtsellers.com/fenn-ken-inc everyone has something bad to say about them,. Walmart should NOT continue to work with this brand.
Sweatshirt very cheap and way too small for xl.
Ordered my daughter a birthday gift. Received the item later than it said it would arrive. That wasn’t the issue though. I received my item and the item was torn or cut. Dissatisfied and have a disappointed daughter.
I ordered a set of 4 pajama outfits they came way after Christmas so I took them to fedex to return them they were all returned. This company said they would refund my money and still has not done so. They have all of my items. I am now pressing legal action against them to get my money.
Worst experience ever with this company. They don't update tracking orders, sends out packages late and they want you to pay for their errors. Do not buy from this company.
Ordered a pair of pants from Fenn Ken late December via Walmart, I waited for the pants to arrive but the order never arrived. Sent an email and inquired about the delay, no answer from them. This says a lot about their customer service.
I Contacted Walmart and they help with cancelling the order and with the refund. Thank you Walmart customer service.
I will not do business with Fenn Ken. I will continue to purchase from Walmart but will not place an order if it is through Fen Kenn,
Worst company ever. I also was part of the Christmas Pajama nonsense. Ordered beginning of December and received January 13th. They never left the warehouse til after Christmas. They arent much use in January.
Customer service is a joke. Promised to refund us and went back on that as well. Walmart cut ties with this seller now!!!! Shoud be zero stars!!!!
It seems I am not alone in being ripped off by this company. I ordered four pairs of Christmas pajamas on December 8. It is now January 18th, and STILL no pajamas! The tracking information has not been updated since December 29th, when it said they were in Atlanta. I will NEVER order from this company again, and as previously stated, Walmart should disassociate with them as quickly as possible. :(
This seller does not follow through with what they say. Product I ordered was a month late!
I ordered 4 sets of pjs in November. One came in messed up packaging. The seller sent one tracking number but when I asked where the other pjs were they said that they were shipped separately but didn't give me new tracking info. I'm still fighting with walmart to get my money back
DO NOT ORDER FROM THIS SELLER! I placed my order for a set of family Christmas pajamas on 12/9/20, and still have not received them. I have emailed the seller multiple times and have gotten no where. They first promised to resend the pajamas, but I still have not received anything. I then demanded the seller process a refund. They promised that they would. It has now been 3 days, and I see no indication of a refund having been processed. I just reached out to Walmart customer service and they have processed an immediate refund of my money. Walmart should ban this seller!
I order Christmas pajamas from this company through Walmart. Out of 5 pajamas I only received 1. I have been emailing back and forth with them and I can't seem to get my money can't seem to get the product I ordered! With all these complaints why is Walmart still allowing them to sell merchandise on the site??? I ordered my pajamas on 11/30/2020 this is ridiculous!
I ordered Christmas outfit from them early December with a promise to be delivered by Dec. 24... Now Jan 5 and still no merchandise. The tracking has not been updated since Dec. 30 and it was said to be in ATL. How does Kentucky to Alabama take almost a month to deliver... needles to say the Christmas outfit is definitely not needed now... Walmart needs to disassociate themselves from this company. Had I read the reviews which I am now a part of I would have saved money and time spent waiting for an item that you never get
Has anyone received the Christmas pajamas yet???? I am so annoyed. We should sue.
I ordered matching family pj's for a family photoshoot in early December. They were showing arrival of 12/16 so I didn't worry. They arrived 1/4/2021 after multiple problems. Shipper kept saying they would be here in time for Christmas Eve. HAHAHAHA. Yeah no. Just no. Now I'm dealing with a return and praying I see my money back.
Do not buy from these people. Just don't.
I would leave a zero if I could. This company never sent pajamas ordered for xmas. They have done nothing but give me the run around. I don't want there damn pjs, i just want my money back. DO NOT ORDER FROM THEM UNLESS YOU WANT TO BE RIPPED OFF
When you order from Walmart.com you expect Value not Fraud. Walmart please disassociate yourselves from this fraudulent Company. Your reputation is being badly tarnished. My granddaughter's Christmas gift was promised by December 16th. Still hasn't arrived. Obviously I'm not happy and I see that I'm not alone. I can shop elsewhere next time.