Based on 37 customer reviews CocTree LLC is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2017. They sell Wendana and Tayyakoushi products in Home and Party & Occasions categories.
CocTree LLC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting CocTree LLC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I had ordered a six piece pillow case set and I received an email that it was delivered but it wasn’t delivered to me!!! It was delivered to the upper peninsula of Michigan in the far west and I live in Knoxville Tennessee!!! Contacted Walmart they said I would receive contact from the seller but I didn’t hear from them. Called Walmart again and they issued a credit at least!
My order was sent to the wrong city. I've been contacting WalMart about it and it's been 3 days of waiting. Why do they ship items without checking the address?
I should have read the reviews before ordering. I did not receive my order but in the tracking it was delivered. Scammers. They don’t even deserve any star.
Very nice items, but there are issues....Also VERY suprised Walmart is doing business with them. I ordered a very beautiful 5 panel canvas wall decor, my package was shipped to the wrong address in a different city. I always track all of my packages. To my suprise, saw my pkg arrive in my city and leave my city the next day, delivered and left on someone's porch. It took them 4days to respond to my 2 emails and 4 phone calls (with no answer). To their defense, they DID offer to send my pkg again or a refund. But by that time, I was so frustrated I just wanted a refund. ....I won't order from this company again. First time ordering from them, bad experience ...I'm not ordering again...
I had ordered a set of pictures on Walmart.com from this company and my package was delivered to the wrong address in a city about 30 miles away. I contacted the post office and discovered that the wrong tracking label must have been placed on my package. Once I learned this I contacted Walmart and they reached out to Coctree LLC to get it rectified. The next day I received an email from Coctree LLC with a new tracking number and they shipped my package UPS this time. I'm not sure what happened and why it was mixed up but they did make it right and I received my package today. The pictures are beautiful just as advertised. I appreciate that they made it right and did it quickly.
Extremely Crooked***** On 05/28/2020, I placed an order and decided 4 hours later, I wanted to cancel. I followed the protocols of contacting the seller through Walmart's website. Protocol states that the merchant has 24 hours to cancel the order. 23 hours later, I receive a response, half written in an Asian language where someone responds, "Hi dear, ok let me check on that, will be back soon." Two hours later, I get a confirmation email stating the order was shipped. It was vey obvious these people took their dear time to respond, then waited until the near 24th hour to give some cheap response that never said yes or no, just to provide some response (thinking that was enough) and sent my item off anyway hoping to keep a sale. **I alerted Walmart to your wrong-doing and they will most likely be removing you off of their vendor list. Good Riddance.
Do not order from this company..never got order..shipped to an address far, far away. Unable to contact via telephone. Items are available on Amazon..with no hassle.
Horrible company!!! Scammers!!! I ordered 8 pillow covers, my order shows delivered, only I never received anything! I can't believe walmart works with this company after all these comments!!!
They are really scammers!! Please do not order from this company. I ordered pillow cases and it had said it delivered. When I checked my mailbox and front door, it was never there. Walmart needs to seriously remove them from selling on their website because they are making Walmart look bad!
Where is my order??? Mailed to another address, NEVER AGAIN!!!!!!!! NO STAR - ZERO STAR
Interesting. I called USPS and provided them the tracking number that I was provided with whenever my order was delivered to a residence in a completely different county and was informed that the tracking information that I received wasn’t even correct. Not associated with my order at all. I hope someone takes legal action against this company. I can’t believe they haven’t been dropped from Walmart.com yet..
I order pillows two weeks ago and today it said delivery and when I check my front porch nothing was there and after reading all these damn comments. I can’t fucking believe this was a scam!!!!!! Your going straight to hell!!!! I’m getting a lawyer your done!!!!!
So I ordered a painting and you guys shipped it to some unknown address a few counties over from me. I was really looking forward to receiving it. Now because I can't get in contact with your "company" via email or your TextNow phone number (red flag!) I am filing complaints with the BBB and WalMart.com. I have never written an online review before, but when a company is scamming people, something must be done. You deserve zero stars.
I too have been scammed by this company, sadly. I ordered pillow covers weeks ago from Walmart.com. Tracked them and it said they were delayed. Checked again today and noticed my order was delivered to a mailbox in a completely different county.. Come on!! I’m liking the idea of a class action lawsuit. These thieves need to be held accountable! Someone needs to start a Facebook page for this suit so we can bring them down. There’s strength in numbers!
I want 100% of my money back or 100% of their [email protected]@ is getting kicked.
They are a thieves. Don’t buy from them never. Was the same like everyone else
Never sent me my purchase. Walmart said they delivered to wrong address. Took forever to contact someone at the business. Save ur money.
In the process of contacting an attorney in my home state of Pennsylvania, to hold this company accountable for theft by deception. Keep your eyes open for a class action lawsuit against this company and Walmart for disregarding numerous complaints against this company, and enabling this company to continue to deceive us customers.
TOTAL SCAM! Why isn't Walmart doing something about this seller? The reviews are so awful. My experience is horrible also. Tracking says item was shipped two weeks ago but up to now I cannot get it, cannot track it and seller has not responded to my inquiry.
SCAM!!! I ordered rugs via Walmart.com and they were sent entirely somewhere else! The seller responded with the following when contacted about the error- “My dear,do not worry, I checked it for you. The item you ordered we already sent it to the place of shipment , it has been departed,too,because of the COVID-19,the logistics is slower,we hope to have your understanding,we will update our logistics information.” This is nonsense!! I am only hoping Walmart issues a refund!
i ordered 4 sunflower pillowcases weeks ago on the walmart website and tracking said they were delivered. yes they may have been BUT not to ME! tracking shows an altogether different address then mine. no response from them. very very disgusted. wish i would have read all the terrible reviews before ordering these. horrible company!!!! they should be sued!