Based on 26 customer reviews BTI Trading is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2017. They sell VIZIO, Maybelline, CoverGirl, Mega Bloks and Fisher-Price products in Auto & Tires, Toys and Home categories.
I orderd an item thru walmart, but shipped thru your company. It was the wrong item. From the email, i was SUPPOSED to be able to click links to see the return policy or contact customer service. These both were blank pages !!!! But the email said specifically that the item couldn’t be returned to Walmart. What am i to do????? Was very dissatisfied.
This is the WORST company. I did not receive my product . No one ever answers the phone number they provided and give you an email address the DOES NOT EXIST! DO NOT PURCHASE ANYTHING FROM THEM!!!
I purchased two flags from them in November 2017. I realized within minutes that I had ordered the wrong flags. I called every number and emailed the addresses I had and was told there was nothing that could be done until I received the flags. I received the flags a couple of days later, the packing slip showed they had only charged me for one flag $20, but they had deducted over $40 from my account, I emailed them, I sent them the copy of the $40 that had been deducted from my account plus the confirmation they had sent me when I originally ordered the flags showing the $40. It took several days for anyone to respond. I finally got a response from Abby, she sent me a return receipt so I could send the flags back. I sent the flags back the same day she sent me the receipt. I waited a month and I still had not received my refund, I started emailing Abby to check status on my refund. Months later I finally got a refund but it was only for one flag. I emailed Abby again with not response, It has now been 5 months and they still have not refunded MY money back to me!!! They have their items back and my money!!!!! DO NOT BUY FROM THEM!!!!! THEY ARE CROOKS AND THIEVES!!!!!!!! THEY KEEP MONEY THAT IS NOT THEIRS!!!!!!!!!!!!!!!!!!!!!!! I AM ONLY GIVING ONE STAR JUST SO I CAN SUBMIT MY REQUEST, THEY DO NOT DESERVE ANY STARS!!!!!!!!!!!!!!!!!!!!!
I ordered from Walmart and my ordered hipped to New Mexica and Walmart wasnt much help! I have not gotten a refund either
Same thing as everyone here. Ordered a comforter through walmart website. Said it was delivered to Louisiana, I live in NY. No one answers phone.
Ordered a doll for my daughter's birthday..it was delivered to the wrong address halfway across the country...was given the run around by Wal-Mart and told to contact bti..well that's a joke..they don't respond..walmart finally just refunded the money..but I never got any response from b ti concerning the situation..avoid these frauds!!!!zero stars
Horrible! We ordered a flameless candle which came broken in the mail. We emailed them and the said to send them pictures and they would issue a call tag. We emailed the pictures and heard nothing back. I emailed again and they said they are working on it. Three weeks later nothing. I emailed several more times with no reply. Then today i got an email ,they said my return was over their 30 day return policy.
Are you kidding me!! They never replied to my emails and now they are saying its my problem. Never ever buy anything from this place...they are a scam!!
Incorrect shipping, partial order, no one speaks english you can understand, stopped answering calls, charged a restocking fee on an order THEY made a mistake shipping. WalMart came through, but BTI is a company to stay away from.
This company has misleading/deceptive ads AND then doesn't have the product! I ordered an item per their ad and received something similar but NOT what I ordered and received it from another company on AMAZON.
Wish I'da read the company reviews first too! Should be able to give negative stars.
I would give no stars if possible, this place sucks. Ordered a piece for my swimming pool skimmer, to be delivered to El Paso Texas and these morons sent it to Hollywood Florida.
Our package was sent to the wrong address. the phone number given just rings and when you leave a message they do not call back. I was not able to email them since the connection was not allowed where I use a computer. We gave the correct address and why would it go to wi instead of mo I have no clue.
My order was delivered to the wrong address, when talking to customer service they said they no longer had the item and the delivery was false. I see the company is still advertising to add to cart for this item. How can that be if they no longer have it. Will not order from them again.
I ordered an item to be shipped to me in Michigan, and a week later, it was delivered to an incorrect address in Maryland. I would avoid this seller.
I will never use this service again. Total rip off. 300% mark up
They cannot ship properly. They are in NJ and I live in PA. They sent and delivered my order to someone in UT. How unreliable is that. After sending an email to them two days ago and no response, I demanded my money back from Walmart. Who says they have no control over this third party vendor. So basically, anyone who relies on them to get an order shipped correctly is screwed. They actually don't even deserve the one start
I ordered a flat iron from them through Walmart's website on March 3rd. I waited 10 days - and then the tracking said it was delivered. I never got the package and then discovered that it had been delivered to Alabama... I live in TEXAS. Walmart was kind enough to refund my money - but I was not able to get the item at the price that I originally ordered it because it had gone up $30. I've since ordered my item from Bed, Bath and Beyond. The email received from BTI was generic and not in any way good customer service. I WILL NEVER ORDER FROM THIS COMPANY AGAIN AND I WOULDN'T RECOMMEND IT.
Seller never answered multiple messages - Unable to Return item - Fraud!!
This seller has the worst costumer service. I bought a product and they sent me an incomplete order. I sent them an e-mail and they did not answered me. I called twice and they said they will send my order right away and one month after, I haven’t gotten anything.
Finally, I contacted Walmart 3 times and BTI did nothing, so Walmart decided to refund my money and take care of it.
That's the worst online store you can buy from, I bought a curtians and when I recieved it it doesn't look bright as in their pictures, I tried to contact them to return it their ohone number never answer , they never answer their email , they blocked the review on the curtians on walmart page . after 3 weeks and a lot of emails and bad reveiws on here they respond by sending a label to return it then I did returned and waited for my money back nothing I been sending emaik everyday nothing till now it says there is a refund on walmart page but nothing crideted to my bank account also they took 4. 75 fee to return it I will leave just one star to be able to put this review
Never order from them. I never got my order and it says on tracking that it was delivered to the wrong state.. Walmart should not use this vender.