Based on 7 customer reviews Aroma & Therapy Company is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2021.
Aroma & Therapy Company cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Aroma & Therapy Company. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Same thing: fake items, fake FedEx tracking number, fake excuses. I'm not letting this case drop and will make sure Walmart goes through with its escalation process against(Aroma & Therapy (and Buy Buy Baby- that's the company with the official FedEx tracking number).
My efforts might be in bane but I want this company banned from using FedEx and Walmart online as their scam hub.
This is the address listed online for this store -- doesn't exist. It's Staples.
336 East University Pkwy
Orem, Utah 84058, United States
HORRIBLE seller! I ordered 3 computer chairs Nov.15th, after contacting Walmart about NOT receiving them I received and email saying they were delivered Nov.21st., when I told them they NEVER came they claimed they were delivered to my address, I asked what address that was and they won't tell me. Walmart said they would refund my money and I'm STILL waiting for that to happen. They pawned me off on FedEx(another waste of time) then said they contacted this company and I would hear from them in 48 hours, that was 4 days ago. I emailed them and again NO response, now I'm filing with the BBB. I'm sick of people ripping everyone off!!
This seller is a BIG FRAUD. They put an item on sale on Walmart site, even lets you add to cart and pay for it. Once it is time to deliver you get an email saying it was delivered and you never ever see the items. I and 2 other friends of mine ordered Cuisinart Blender from them through Walmart and all 3 of us had the same experience from this seller last week. We did complaint to Walmart escalation office and as of now no response or items from the seller or Walmart escalation dept. I really wonder who is playing this scam with us. The seller or Walmart? Because ultimately we trusted Walmart and brought the items on Walmart's site. I would give this seller zero star but I don't have that option. But buyers be careful of this seller. Again BIG FRAUD, CHEAT and SCAMMER seller.
If zero stars were possible then that's what they would get, this is a fraudulent company that sells through Walmart and tries to scam you with using old fed ex tracking numbers. I have called the BBB about this as well. It was not just me that ordered but my sister as well, the same thing happened to us both.
MY HUSBAND AND I BOTH PLACED ORDERS WITH THIS SO CALLED COMPANY AND WAS TOLD OUR GAMING CHAIRS WERE DELIVERED ON NOV.26TH HERE IT IS DEC.1ST AND WE HAVE GOTTEN NOTHING SO WE CALLED FEDEX GAVE THEM ALL 3 TRACKING NUMBERS AND WAS TOLD THAT OUR CHAIRS DIDNT EVEN COME FROM SAID COMPANY THAT THEY CAME FROM A COMPANY CALLED REAL TREE, FEDEX ALSO SAID THAT THE CHAIRS WERE DELIVERED TO AN ADDRESS NO WHERE NEAR US AND WAS NOT UNDER OUR NAMES. AS SOON AS WE GOT OFF THE PHONE WITH FEDEX WE CALLED WALMART WHO SAID THEY WOULD GIVE US OUR MONEY BACK, BUT MY THING IS ARE THEY ALSO GOING TO GIVE US THE CHAIRS SINCE THEY WERE CHRISTMAS GIFTS FOR OUR 4 CHILDREN? GUESS WHO WILL BE CALLING BBB TOMORROW MORNING AND MAKING A REPORT!!!!!
The worst !!! I ordered 3 items from this company through Walmart . Each item was a piece of furniture and these items did not make it to my home. I heard a few different reasons and after all the waiting and being put on hold and the run around I keep saying I want my pieces of furniture I ordered and all I get is we’ll return find you I did not want that I just want my things sent I’m very frustrated
This seller is clearly fraudulent. I ordered a bunkbed for my six year old daughter. It went through gave a delivery date stating it would be delivered Dec 2. It then stated on the way and said it was delivered on Nov 23 and signed for by someone completely different. No one can track the package as Fedex advised they have nothing listed for our address. This was a third-party purchase through Walmart who did indeed refund my money however this was supposed to be a gift for my daughter. I tried contacting the third party and it simply states no one is available to answer your call, is this a business or someone's personal cellphone. I would stay away from this company. I only gave one star because there was no other option.