Based on 15 customer reviews American ACAI LLC is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2020.
American ACAI LLC cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting American ACAI LLC. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
First time to order from Walmart online, but I assumed a massive company would vet the sellers. I purchased a $1,400 lawn robot from these crooks and the package never arrived. I don't know how they manipulate the shipping companies tracking updates, but what you would expect in terms of transit updates was spot on. Transferring from terminal to terminal and all the way to "my doorstep". Package never arrived.
American Acai LLC is good at what they do, it just isn't providing the products that they sell. I've went back several times and each time their company name is different, so definitely vet the seller based on reviews. Now I know!
Walmart is in the process of issuing me a refund.
I ordered a golf set twice and have not received them. They say they were delivered and were not. Definitely a SCAM SCAM SCAM!! 0 STARS!
Like other reviews, ordered a golf set from Walmart (marketplace) * Acai, and USPS says item is delivered, but I never received the item.
Honestly such a waste of time, and I don't know why after all these reviews/experiences, Walmart still allows them to be listed in marketplace. I don't get this from other companies like Amazon. I now know where to order my goods. So disappointed in especially in Walmart.
Ordered golf clubs that cost $400. They put a hold on credit card and then when shipped charged card. Didn’t remove first hold so it’s a paid charge and a pending charge. Visa will not remove until they tell visa that they got their money. Then the icing on the cake is that it says package delivered and we never got it. In fact I was outside doing yard work when the email came in that said delivered. No one ever delivered. This was the second time this happened to us on these damn golf clubs and I am so over it. Just want my money back. I have been trying to get my husband golf clubs for over a month now and they can’t seem to get them to us. Walmart seems to be dragging their feet getting us a refi s and I will NEVER order anything from them again. I am livid
The same thing happens to me yesterday.
Now that I have read all these reviews, I would say this so called "company" is clearly a scam. I was told my package had been delivered and it clearly was not. We were home all day and I have cameras to prove no delivery was made. I won't make this mistake again. I am contacting Walmart for a refund or I will be disputing this charge with my bank.
I am horrified after reading these comments. SAME THING HAS HAPPENED TO ME. Of course I did not look at the seller to see if they were reputable when ordering through my Walmart account. I am on the phone with WALMART customer service and they put me on hold to call the seller (American ACAI) and the rep told me that the number went through to another company altogether. I don't even know if this place exist. WALMART is making me wait 48 hours for a refund.
Same story as all of the other reviews - I was given a false tracking number and the item was never delivered.
This is awful, I was also totally scammed by these sacks of shit. Can’t believe Walmart doesn’t vet their vendors better!!
$400+ package was incorrectly labeled with the wrong tracking number (per post office) and so it was never delivered. In the process of a refund from Walmart. Don't waste your time with trying to resolve the issue with the seller when Walmart asks because you'll just waste your time... and also just DON'T BUY FROM THESE PEOPLE.
Clearly a scam. I had the same experience as the other reviewers. You won't get anything from them. No idea why Walmart allows them to keep operating. They just ship a fake to your city, but not your address, so it looks like it's coming your way.
My $400 package was delivered to the wrong place due to the wrong shipping address being put on the box.
My package was shipped to the wrong address. Somebody fucking contact me and explain where this is.
Shipped item to different address in my City and then claimed they didn’t ship it because it was defective. Getting refund from Walmart.com.
American ACAI LLC sent tracking for a package that was delivered to the SAME city as me, but upon tracking information from UPS themselves, the package was delivered to different address. In the process of a refund. Avoid being scammed by these criminals